Diagnostic and Research Services

We undertake cost-effective diagnostic surveys that will quickly establish your organisation's position against most major standards and quality marks, including Investors in People, EFQM, Improving Working Lives

and the DTI Benchmark Index. We can also prepare realistic action plans that will help you move towards where you want to be.

We are experienced in researching labour market and customer perception issues, and will be happy to discuss your requirements.

Our research approach will obviously depend on what you need, but could include any mix of: structured interviews with staff, customers or suppliers; online or paper-based surveys; mystery customer surveys; focus groups and problem-solving workshops.